Calibration & Repairs

We understand that investing in the right test and measurement solution is a critical decision.

At Coherent Solutions, our priority is making sure you are always equipped with high-performing solutions to achieve your testing goals. We support your investment decisions with calibration and repairs for a minimum of 5 years following the date of purchase.

When your equipment needs calibration or repairs, you’ll receive swift and personalised service from our highly-qualified support staff.

Product Support

PRODUCT STATUS PURCHASE CALIBRATION SERVICE/REPAIR
Active Yes Yes Yes
Discontinued (2 year duration) Limited* Yes Yes
Obsolete (3 year duration) No Yes Yes
Not Supported No Limited No


*5 year minimum support may be affected by part availability and if product is secured under a life-cycle management plan.

Instrument Calibration

Ensuring your instruments are performing to specification means you can trust your test results, from the moment it arrives and into the future.

With an instrument calibration performed by Coherent Solutions Ltd. service engineers you will receive:

  • A full calibration of all instrument specifications
  • A comprehensive inspection to ensure all functions work as expected
  • Firmware, software and documentation updates
  • A Certificate of Calibration which includes detailed performance results

We recommend all Coherent Solutions instruments are calibrated every 12 months. Exceptions: optical switches and passive modules recommended calibration interval is every 18 months.

Calibration Plans

To help maintain continuity of your test and measurement system, we offer 3 and 5 year annual calibration plans.

Our calibration offerings enable you to predict costs and plan around your business requirements. They are also a cost-effective way to ensure your test and measurement systems are performing at their best, every day of the year.

Warranties

Our products come with a 3 year standard warranty. For added peace of mind, we offer 2 year extended warranties for all products. Please talk to your Coherent Solutions sales representative for more information about purchasing an extended warranty.

PRODUCT STANDARD WARRANTY EXTENDED WARRANTY
matrIQ Series 3 years 5 years
epIQ Series 3 years 5 years
IQABC 3 years 5 years
IQFROG 3 years 5 years
IQReceiver 3 years 5 years
IQScope 3 years 5 years
IQTransmitter 3 years 5 years
PXIe modules 3 years 5 years
IQTLS (discontinued) 3 years 5 years
MTP chassis and modules (discontinued) 3 years 5 years
CoRx-Tester (discontinued) 3 years 5 years


See our Warranty & Terms webpage for more information.

Instrument Service/Repair

Sometimes equipment may suffer damage, or its performance might degrade over time, e.g. due to a buildup of dirt or contamination on fiber connectors. In these circumstances you may need to return the instrument for inspection and possible repair.

Notes: Before any repairs begin, you will be provided a full quote including any applicable freight costs. A test setup fee will apply to any returned instrument that, after test, performs to its expected specifications.

How to Return Equipment for Calibration or Repair

  • Contact us at support@coherent-solutions.com. Our support team will determine if the equipment requires calibration or repair.
  • Prior to returning any equipment you will need to complete a Return Merchandise Authorization (RMA) form which will be emailed to you.
  • Once your RMA form has been approved by Coherent Solutions Ltd., you will be provided an RMA number and shipping instructions.
  • Please note that you must provide a detailed description of suspected defects, including any associated conditions and symptoms.
  • Once repairs are completed, your equipment will be returned with a detailed repair report.